Sure it is great to know that your clients acknowledge your service by awarding it a quality label for customer satisfaction. But what exactly does that entail? And what's the extra benefit for you?
Quality Certification
Qfor is a European organisation that evaluates and certifies the quality of training and consultancy organisations.Qfor employs two methods for such assessments: the 'ClientScan' and the 'ProcessScan'. These titles may be taken quite literally - the ProcessScan scans business processes, while the ClientScan scans your clients' level of satisfaction.
ClientScan
The Qfor ClientScan is a client satisfaction survey conducted through structured interviews. In our particular case, unannounced contacts were made with a representative number of our clients by telephone, with a request to participate in this survey.The clients were then interviewed about nine key aspects of the services we provide. They were asked to state their general impression of our organisation and services.
In order to qualify for a Qfor label, at least 80% of the clients should be generally or very satisfied. And on top of that all clients should be at least 80% satisfied or very satisfied about the key aspects assessed.
The result?
We scored the maximum on the 'Overall Satisfaction' criterion. All our clients stated they were satisfied to very satisfied with the service we provide.We also met the 80% minimum requirement for all the sub-aspects. These relate to all phases of an assignment, including preparation, execution, project management, reporting, follow-up, analysis, logistics and finally, the price-quality ratio.
What's the additional benefit for you?
Apart from the fact that you can expect an excellent service, this quality label makes our Flemish SME clients eligible for financial support from the "KMO Portefeuille".
More information on kmo-portefeuille.be or in this brochure.